Update to Table 4 added 15.07.2024

The Information and Business Improvement Manager introduced the report which included the final performance management report for 2023/24 at Appendix I. The Information and Business Improvement Manager drew Members attention to the tabled update which contained the updated Key Performance Indicators (KPI’s) for the waste contract. He added that there were five end of year red indicators where the outcome had more than 5% deviation from the target value, and three of those related to the waste contract.

The Chair invited Members to make comments, which included:

·       Referred to Table 2, planning enforcement targets, what were the technical issues?;

·       was good to see that sickness levels had decreased in table 5;

·       graph 1b suggested that the amber indicator was not properly operating correctly as it was constantly showing 0%;

·       recognised the difficulties the team had with vacant posts in the planning enforcement team;

·       could an extra reporting figure be included to show the responses to planning enforcement complaints within +/- 3 days then it could show a better target value;

·       it would be useful to see an indicator on the number of visitors to each of the three leisure centre sites rather than one whole indicator for them all; and

·       thought it might be useful to separate all the complaints into those that were specifically complaints about the bin service, Members could then understand the demand of the waste contract in comparison to other departmental complaints.

In response the Information and Business Improvement Manager said, the technical issues in table 2 related to an incorrect field being completed by officers when dealing with enforcement cases and the system was not pulling through the correct information. He assured Members that staff had been trained on the system and figures would start to pull through correctly.

The Information and Business Improvement Manager said that Amber indicators had served well when reporting the indicators on a monthly basis.

The Vice-Chair proposed the recommendation, and this was seconded by Councillor Richard Palmer.

Resolved:

(1)   That the Corporate Performance Management Headlines Report at Appendix I to be noted.